Terms & Conditions

1. About us

This website, [Website domain], is operated by [Company legal name] (“TFC”, “we”, “us”, “our”), a company registered in Dubai, United Arab Emirates, with trade licence number [Trade licence number]. Our registered office is at [Registered address].

TFC is a sports management, entertainment and events company. We provide Talent & Athlete Management, Event Production & Management, Sponsorship & Brand Partnerships, Media & Content, Hospitality & Experiences, and Consulting & Advisory. You can contact us at [Email address] or [Phone number].

In these terms, “you” means any person who visits the website, or who buys or receives our services or products. It includes any organisation on whose behalf that person acts.

2. Acceptance of these terms

By accessing or using the website, you agree to these terms. If you do not agree, please do not use the website.

These terms also apply when you buy a service, ticket or experience package from us. In that case they apply together with the written proposal, agreement or booking confirmation that we issue to you.

If you use the website or enter into an agreement on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

3. Use of the website

The website is informational. It explains who we are, what we do and how to contact us. There are no user accounts and no online checkout on the website. Direct purchases of services, tickets or experience packages are made by written agreement or booking confirmation, with payment by bank transfer or a secure payment link from a third-party licensed payment service provider. The contact form opens your own email application; the website itself does not store what you write.

You may use the website for lawful purposes only. You must not:

• use the website in any way that breaches applicable law or regulation, or that is fraudulent or harmful;
• attempt to gain unauthorised access to the website, the servers on which it is hosted or any connected system;
• introduce viruses, malicious code or other harmful material, or attack the website in any way, including through a denial-of-service attack;
• use automated tools to copy, scrape or monitor the website in a way that places an unreasonable load on it;
• impersonate TFC or any other person, or misrepresent your connection with us;
• send us unsolicited advertising, or any material that is unlawful, defamatory or offensive, or that infringes the rights of others.

We may suspend or restrict access to all or part of the website at any time, for example for maintenance or security reasons. We do not guarantee that the website will always be available or free from errors.

4. Intellectual property

The website and its content, including text, graphics, layout, logos and the TFC name and mark, are owned by or licensed to TFC. They are protected by intellectual property laws. Some images on the website are used under licence from third parties.

You may view the website, and print or download extracts of it, for your own reference or for internal business purposes, such as deciding whether to work with us. You must not copy, reproduce, modify, distribute or commercially use any of its content without our prior written permission.

Rights in material created during a specific engagement, such as event concepts, content, designs or reports, are set out in the relevant written agreement.

5. Information on this website

The information on the website is general. It is not an offer that can be accepted, and it is not advice on which you should rely when making a decision.

We take reasonable care to keep the website accurate and up to date. However, we make no representation or warranty, express or implied, that its content is complete, accurate or current. We may change, update or remove any content at any time without notice.

The scope and price of any service depend on each engagement and are confirmed only in writing.

6. Our services and agreements

We provide our services under a written agreement with each client (an “agreement”), based on our written proposal. The agreement sets out the scope of work, deliverables, timeline, fees, payment schedule and any cancellation terms. If an agreement conflicts with these terms, the agreement prevails.

We agree the scope and budget with you in writing before work starts. We do not begin paid work until the agreement has been signed by both parties. Signatures may be given electronically.

• Changes. Any change to the scope, timing or budget must be agreed in writing by both parties. Where a change affects the fees, we will tell you before we carry it out and confirm the revised fees in writing.
• Your responsibilities. You agree to give us accurate information, and the timely instructions, approvals and access we reasonably need to perform the services. If delays or extra costs arise because these are late or incomplete, we will discuss the impact with you and agree any adjustment in writing.
• Suppliers. We may work with carefully selected suppliers and subcontractors, such as venues, production crews, caterers and travel providers, to deliver the services. Travel and accommodation are arranged only as part of an event, talent or hospitality engagement agreed in writing; we do not sell standalone flights, hotel stays or holiday packages. Bookings made with third-party suppliers on your behalf, such as hotels, transport and venues, are also subject to that supplier’s own terms.

7. Quotes, prices and payment

A quote or proposal is valid for the period stated on it. It becomes binding only when it is confirmed in an agreement signed by both parties. The following terms apply unless the agreement says otherwise.

Card payments

Card payments, where offered, are processed by third-party licensed payment service providers under their own terms and security standards. TFC does not store full card details. We receive only the information needed to confirm and record the transaction.

Your records

Please keep a copy of your agreement or booking confirmation, invoices, payment receipts and these terms for your records.

Late payment

If an invoice is not paid by its due date, we will send you a reminder. If it remains unpaid, we may, after giving you written notice, suspend further work or delivery until the overdue amount is paid. To the extent permitted by law, we may also recover the reasonable costs of collecting overdue amounts.

8. Tickets and experience packages

We may sell tickets or experience packages, such as hospitality packages, directly to you. We sell tickets only for events we organise or deliver. We do not resell tickets for events organised by others, or act as an agent for anyone who does. This section applies when you buy directly from TFC.

• Eligibility. You must be 18 or over to make a purchase. Any minimum age for attending an event is stated at the time of purchase.
• Your details. Please give accurate contact details when you buy. We cannot be responsible for non-delivery caused by an incorrect email address.
• Delivery. E-tickets and confirmations are sent by email, as described in Delivery of services and tickets.
• What is included. A package includes only what is described in its confirmation. Travel and accommodation are not included unless the confirmation says so.
• Event rules and venue conditions. Entry is subject to the event rules and to the venue’s conditions of entry, including security checks and restrictions on certain items. Admission may be refused, or a guest asked to leave, if those rules are breached.

Tickets bought through a third-party ticketing platform are governed by that platform’s terms, including its refund terms. Please contact the platform directly about those purchases.

9. Delivery of services and tickets

TFC provides services and experiences. We do not sell or ship physical goods, so no shipping or postage charges apply.

• Services. Services are performed on the dates, and at the locations, set out in the agreement. Written deliverables, such as proposals, plans, reports and content files, are delivered electronically unless the agreement says otherwise.
• Tickets and experience packages. Confirmations and e-tickets are delivered electronically to the email address given at purchase, normally within 24 hours of payment. If nothing has arrived within 48 hours, please check your junk folder and then contact us at [Email address].
• Events. Experiences are provided at the event, on the date and at the venue stated in the confirmation.

If we cannot deliver a service or an event as agreed, our Refund & Cancellation Policy and the relevant agreement apply.

10. Cancellations and refunds

Our Refund & Cancellation Policy explains in full how cancellations and refunds work, and forms part of these terms. In summary:

• For services under an agreement, the agreement’s cancellation terms apply. If it has none, you may cancel by written notice. Fees for work already performed and non-recoverable third-party costs committed up to the date of cancellation remain payable, and any amount paid in excess is refunded.
• If we cancel an agreed service or cannot deliver it, any amount paid for work not performed is refunded.
• Tickets and experience packages bought directly from us are non-refundable, except where an event is cancelled, postponed or materially changed, or a package is not provided as described, as set out in the policy.
• Duplicate or incorrect charges are refunded in full once verified.
• Approved refunds are paid to the original payment method only, in AED.

This does not affect any rights you have under UAE consumer protection law that cannot be excluded by agreement.

If you have a concern about a charge, please contact us first so that we can resolve it quickly.

11. Event attendance and conduct

When you attend an event that we organise or deliver, you agree to:

• follow the instructions of event staff, stewards and security personnel, and the rules of the venue;
• behave safely and respectfully towards other guests, performers, athletes and staff;
• respect the laws and customs of the United Arab Emirates;
• accept reasonable security checks and not bring restricted items into the venue;
• not record, broadcast or stream any part of the event for commercial purposes without our written permission.

We, the venue or the event organiser may refuse entry to, or remove, anyone whose behaviour is unsafe, unlawful or disruptive, or who breaches these rules. No refund is due in that case.

You are responsible for your own belongings. We are not responsible for loss of or damage to personal property at events, except where it is caused by our negligence.

If you have accessibility needs, please contact us before the event so that we can share information about access and assistance.

12. Photography and filming at events

Events that we organise or deliver may be photographed, filmed or otherwise recorded. By attending, you acknowledge that you may appear in photographs or recordings taken in public or shared areas of the event.

We may use this material to document the event and to report to the clients and partners involved. We do not use images in which you can be identified to promote our services without your consent.

If you would prefer not to be photographed or filmed, please tell a member of our team at the event and we will take reasonable steps to respect your wishes. If you appear in material that we publish and would like it reviewed, please contact us.

Recordings that identify individuals are handled in line with our Privacy Policy. The use of the image and likeness of talent we represent is governed by their own agreements with us.

13. Limitation of liability

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law. This includes liability for death or personal injury caused by negligence, and liability for fraud.

Subject to that, and to the extent permitted by law:

• the website is provided “as is” and “as available”, and we are not liable for any loss or damage arising from your use of, or inability to use, the website or from reliance on its content;
• we are not liable for any indirect or consequential loss, or for any loss of revenue, business, goodwill or anticipated savings, arising in connection with the website, our services or our events;
• our total liability to you in connection with any service, ticket or experience package is limited to the amount you paid to us for it.

Where a written agreement contains its own liability terms, those terms apply to the services provided under that agreement.

14. Indemnity

To the extent permitted by law, you agree to indemnify TFC and its officers, employees and agents against any claims, losses, liabilities, costs and reasonable legal fees arising from your breach of these terms or your misuse of the website.

This does not apply to the extent that the loss was caused by our own breach of these terms or of an agreement, or by our negligence.

15. Force majeure

We are not liable for any failure or delay in performing our obligations that is caused by circumstances outside our reasonable control. Examples include extreme weather, natural disasters, fire, epidemics, orders of public authorities, restrictions on travel or public gatherings, war, civil unrest, strikes, and the failure of utilities or transport.

If such circumstances affect an event or service, we will tell you as soon as reasonably possible and take reasonable steps to limit their effect. They may lead to the postponement or cancellation of an event. In that case, the relevant agreement and our Refund & Cancellation Policy apply.

16. Third-party links

The website may contain links to websites operated by third parties, such as venues or ticketing platforms. These links are provided for convenience only. We have no control over those websites and are not responsible for their content, availability or privacy practices.

A link does not mean that we endorse the website or its operator. Your use of a third-party website is governed by that website’s own terms.

17. Privacy

We process personal data in accordance with our Privacy Policy, which explains what we collect, why we collect it, how long we keep it and the rights you have.

The website sets no cookies and uses no analytics, advertising or tracking technologies. Our Cookie Policy has more detail.

18. Changes to these terms

We may update these terms from time to time, for example to reflect changes to our services, to the law or to how the website works. We will publish the updated terms on this page and change the “last updated” date at the top.

Changes apply from the date they are published. They do not affect agreements already signed or purchases already made, which remain subject to the terms that applied at the time.

19. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, the website, our services or our events, are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

The courts of the Emirate of Dubai (excluding the DIFC Courts) have exclusive jurisdiction over any such dispute or claim, unless a written agreement between the parties says otherwise.

Before starting formal proceedings, please contact us so that we can try to resolve the matter informally.

Country of domicile and sanctions

The United Arab Emirates is our country of domicile. We comply with the sanctions laws that apply to us in the UAE, including those implementing United Nations Security Council resolutions. We do not provide services to, or accept payments from, individuals, entities or countries that are subject to UAE, United Nations, United States (OFAC), European Union or United Kingdom sanctions.

20. General

Whole agreement. These terms, the policies they refer to and any written agreement or booking confirmation we issue to you are the whole agreement between you and TFC on their subject. If they conflict, section 2 explains which one prevails.

Transfer of rights. You may not transfer your rights or obligations under these terms or any agreement with us without our written consent.

Notices and electronic communications. We may send notices, confirmations, invoices and e-tickets by email to the address you give us. Email and electronic signatures count as “in writing” and “signed” under these terms. Notices to us should be sent to [Email address] or to our registered office.

Language. These terms are written in English. If they are translated, the English version prevails to the extent permitted by law.

Severability and waiver. If any part of these terms is found to be invalid or unenforceable, the rest remains in effect. If we do not enforce a right under these terms straight away, we may still enforce it later.

21. Contact

If you have any questions about these terms, please contact us.

You can also reach us through our contact page.